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TERMS AND CONDITIONS

Last updated: 15 July 2026

These Terms and Conditions apply when you use the sporebrew website, purchase goods from our online shop or arrange services through our website.

Please read them before placing an order or confirming a booking.

1. About us

The website and online shop are operated by:

SPOREBREW LTD, trading as sporebrew
Company number: 17019118
Registered in England and Wales
Registered office: 124–128 City Road, London, England, EC1V 2NX
Email: hello@sporebrew.com

In these Terms, “we”, “us” and “our” refer to SPOREBREW LTD.

2. Using our website

You may use our website only for lawful purposes.

You must not:

  • interfere with the operation or security of the website;

  • attempt to gain unauthorised access to the website or its systems;

  • introduce viruses or other harmful material;

  • use the website fraudulently;

  • copy or commercially exploit our content without permission.

We may suspend or restrict access where reasonably necessary to protect the website, our customers or our business.

We do not guarantee that the website will always be available or free from errors.

3. Information on our website

We take reasonable care to ensure that website and product information is accurate. However, photographs, colours, sizes and packaging may vary slightly from their appearance on screen.

Product availability, event information and prices may change.

Nothing on our website should be treated as medical or health advice. Any information about functional mushrooms, coffee, ingredients or wellbeing is provided for general information only.

4. Placing an order

You must be at least 18 years old to place an order or make a service booking.

When you place an online-shop order, you are offering to purchase the goods shown in your order.

An automatic order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

A contract is formed when we send confirmation that the goods have been dispatched, unless we tell you otherwise during checkout.

We may decline or cancel an order before dispatch where:

  • an item is unavailable;

  • payment has not been authorised;

  • the price or description contains an obvious error;

  • delivery is not available to the address provided;

  • we reasonably suspect fraud or misuse.

If we cancel an order after taking payment, we will refund the amount paid.

5. Prices and payment

Prices are shown in pounds sterling.

Any applicable taxes, delivery charges and other compulsory costs will be shown before you complete your order.

Payment must be made using one of the payment methods offered at checkout.

You must provide accurate billing, delivery and contact information.

6. Delivery

Available delivery destinations, charges and estimated delivery times will be shown at checkout.

We will deliver to the address provided with your order. You are responsible for checking that the address is complete and accurate.

Unless another delivery period has been agreed, goods will be delivered without undue delay and normally within 30 days after the contract is formed.

We are not responsible for delays caused by circumstances outside our reasonable control. If a substantial delay occurs, we will contact you and explain the available options.

Responsibility for the goods passes to you when they are delivered to you or to someone you have identified to receive them.

7. Cancelling an online order

This section applies when you are purchasing as a consumer rather than wholly or mainly for business purposes.

You normally have the right to cancel an online order without giving a reason.

The cancellation period ends 14 days after the day on which you, or someone nominated by you, receives the goods.

To cancel, email hello@sporebrew.com before the cancellation period expires. Include your name, order number and a clear statement that you wish to cancel.

You do not have to use a particular cancellation form.

After cancelling, you must return the goods within 14 days. We will provide the appropriate return instructions and address.

Unless the goods are faulty, damaged or incorrect, you are responsible for the direct cost of returning them.

You may inspect the goods as you reasonably would in a shop. We may reduce your refund where handling beyond what was reasonably necessary has reduced their value.

8. Items that cannot be cancelled

The right to cancel may not apply to:

  • goods made to your specification or clearly personalised;

  • goods that are liable to deteriorate or expire rapidly;

  • sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed;

  • goods that have become inseparably mixed with other items after delivery;

  • any other goods or services excluded by law.

Where an exception applies, we will provide relevant information before you complete your purchase.

These exceptions do not remove your rights where an item is faulty, damaged, incorrectly supplied or not as described.

9. Refunds for cancelled orders

Where you validly cancel an order, we will refund:

  • the price paid for the returned goods; and

  • the cost of our least expensive standard delivery option, where required by law.

We do not have to refund the additional cost of an enhanced or express delivery option selected by you.

We may withhold the refund until we have received the goods or you provide evidence that they have been returned.

Refunds will normally be made within 14 days of receiving the returned goods or evidence that they have been sent back.

We will normally use the original payment method unless another method is agreed.

10. Faulty, damaged or incorrect goods

We are under a legal duty to provide goods that are:

  • of satisfactory quality;

  • fit for their intended purpose;

  • as described; and

  • otherwise compliant with the contract.

If an item is faulty, damaged or incorrect, contact hello@sporebrew.com with your order number and details of the problem. Photographs may help us investigate but will not be required where they are not reasonably necessary.

Consumers may have a right to reject faulty goods within 30 days and may have rights to a repair, replacement, price reduction or refund in other circumstances.

We will cover reasonable return costs where goods are faulty, damaged or incorrectly supplied.

Nothing in these Terms limits your statutory consumer rights.

11. Services and event bookings

Our services may include coffee and drinks catering, private events, corporate events, pop-ups, residencies, activations and collaborations.

Submitting an enquiry or requesting a quotation does not create a booking.

A service booking is confirmed only when:

  • we have accepted the booking in writing;

  • you have accepted the relevant quotation or proposal; and

  • any required deposit has been paid.

The quotation, booking confirmation or separate Service Booking Terms will set out the relevant:

  • service date and location;

  • scope of service;

  • price and payment schedule;

  • deposit;

  • cancellation and rescheduling terms;

  • venue and access requirements;

  • estimated attendance and drink limits;

  • client responsibilities.

Those booking-specific terms form part of the contract. If they conflict with these general website Terms, the booking-specific terms will take priority for that service.

A statutory 14-day cooling-off right will generally not apply to catering or certain leisure-related services booked for a specific date or period.

Where a statutory cancellation right does apply and you ask us to begin work during the cancellation period, you may have to pay for the services provided before cancellation. Your rights where services are not performed with reasonable care and skill are not affected.

12. Intellectual property

The sporebrew name, branding, website design, text, photographs, graphics and other website content are owned by or licensed to us unless stated otherwise.

You may not reproduce, modify, distribute or commercially use this content without our prior written permission.

Third-party names and branding remain the property of their respective owners.

13. Third-party services and links

Our website may use or link to services operated by other organisations, including payment, delivery, booking and social-media providers.

Those organisations operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services that we do not control.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • defective products where liability cannot legally be excluded;

  • breach of your statutory consumer rights.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for:

  • losses that were not reasonably foreseeable;

  • losses caused by inaccurate information supplied by you;

  • losses caused by your breach of these Terms;

  • business losses arising from a consumer purchase; or

  • events outside our reasonable control.

Any additional liability terms applying to commercial event bookings will be set out in the relevant quotation, agreement or Service Booking Terms.

15. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include severe weather, transport disruption, utility failure, venue closure, equipment failure despite reasonable maintenance, supplier disruption, illness, industrial action or government restrictions.

Where such an event affects an order or booking, we will contact you as soon as reasonably possible and take reasonable steps to reduce its effects.

16. Changes to these Terms

We may update these Terms from time to time.

The version applying to an order or booking will normally be the version made available when the relevant contract was formed, unless a change is required by law or expressly agreed with you.

17. Governing law and disputes

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will normally have jurisdiction.

If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom where you live.

Nothing in this section removes any mandatory consumer protection available to you.

18. Contact and complaints

For questions, cancellations or complaints, contact:

SPOREBREW LTD
Email: hello@sporebrew.com
Registered office: 124–128 City Road, London, England, EC1V 2NX

Please contact us before returning goods to the registered office.

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